Returns & Exchanges

At Plug, we want you to be fully satisfied with your tech; that is why we offer a hassle-free 30-day return policy on all certified pre-owned electronics. If your device isn't the perfect fit, we provide easy options for full refunds or seamless exchanges.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, we will email you a prepaid shipping label and a detailed packing slip to include with your device.

• 3.
  Secure the Device

  Perform a factory reset to remove your personal data, power off the device, and pack it securely in the original packaging or a sturdy box.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location; once our technicians inspect the device, your refund or exchange will be processed within 3-5 business days.